FT Manager of Quality & Compliance

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency.  We strive to provide quality, wholistic health services by sharing and promoting traditional and western health practices to enable people to live in a more balanced state of well-being. SOAHAC provides services to Indigenous people including those who live on and off reserve, status, non-status, Inuit, and Metis within the Southwest, Waterloo Wellington and Erie St Clair regions. SOAHAC has a mandate of ensuring that health services are accessible, of high quality, and are culturally appropriate. It is SOAHAC’s objective to build health care capacity within Indigenous communities.  Currently, we are seeking the services of a Manager of Quality and Compliance to join our interdisciplinary staff team to work at our London Site.  

Reporting to the Director, Client Care the Manager of Quality and Compliance plays a critical role in ensuring that the organization operates in accordance with all relevant legislation, regulations, standards and best practices. Their responsibilities encompass various aspects related to compliance including oversight of quality assurance, data management, performance evaluation, accreditation and risk management. This position plays a pivotal role in promoting organizational integrity, efficiency and effectiveness. This position will report to the Director, Client Care with support, as needed, from Director, Finance & Operations, Director, Organizational Development & Wellness and the Chief Executive Officer (CEO).

Requirements

· Post-secondary education in healthcare, public administration, business management or equivalent

· Master’s of Business Administration or Bachelor’s degree in Business Management and Administration or related field

· 3-5 years of relevant management experience overseeing compliance, privacy, quality and risk or related operations

· Knowledge of multi-service, inter-professional teams and collaborative professional practice

· Ability to work with multiple stakeholders across broad sectors, including health, government and Indigenous organizations

· Project management expertise

· Strong computer skills and proficiency with MS Office

· Ability to take initiative and make effective decisions in a timely manner

· Organizational skills and time management skills

· Exceptional communication skills, including written and verbal

· Strong networking and relationship management skills

· Effective conflict resolution skills

· Ongoing willingness to learn Indigenous cultural competency and cultural traditions and practices

· Access to a reliable vehicle, a valid driver’s license and insurance is required with ability to travel regularly within region and occasional provincial travel and/or other SOAHAC sites as required

· Clean and current police check as a condition of employment

· Up-to-date immunizations and records.

 Responsibilities

· Develop and implement policies, procedures and systems to ensure compliance with all applicable legislation, regulations, industry standards and organizational policies

· Monitor regulatory changes and updates and coordinate with relevant departments and teams to ensure timely compliance

· Establish and maintain quality assurance processes and protocols to uphold standards of excellence in products, servicers and operations

· Conduct audits, inspections and evaluations to identify areas for improvement and ensure adherence to quality standards

· Oversee the collection, storage, analysis and dissemination of data related to compliance, quality, performance and risk

· Develop data management strategies and systems to ensure the accuracy, integrity and security or organizational data

· Define key performance indicators (KPIs) and metrics to measure organizational performance across various departments and functions

· Analyze performance data to identify trends, assess effectiveness and drive continuous improvement initiatives

· Manage the accreditation process for relevant certifications, licences and accreditations required by regulatory bodies or industry standards

· Prepare documentation, coordinate site visits or audits, and ensure compliance with accreditation requirements

· Identify, assess and mitigate risks that may impact the organization’s operations, reputation or financial stability

· Develop risk management strategies, policies and procedures to proactively address risks and ensure business continuity

· Oversee privacy to ensure adherence to the province’s Personal Information Protection and Electronic Documents Act (PIPEDA) by developing comprehensive privacy policies and providing employee training on privacy responsibilities

· Implement procedures for obtaining informed consent, robust security measures, and conduct privacy impact assessments for new projects

· Establish protocols for responding to data breaches, handling data subject requests and vetting third-party vendors for compliance

· Regular monitoring and auditing for privacy practices to maintain PIPEDA compliance and uphold trust among stakeholders

· Provide training and education for staff members on compliance requirements, quality standards, data management practices, performance metrics, accreditation criteria and risk management strategies

· Foster a culture of compliance, quality and continuous improvement throughout the organization

This job may require additional responsibilities and duties as assigned by Southwest Ontario Aboriginal Health Access Centre.

SOAHAC values diversity and is an equal opportunity employer; however, hiring preference will be given to qualified Indigenous applicants. SOAHAC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

If you are interested in applying for this position, please forward your cover letter and resume to careers@soahac.on.ca.